Terms of service

Last updated: 15 September 2026

Welcome to the website operated by PLYWORX INTERNATIONAL LTD. These Terms of Service ("Terms") govern your use of our website and your purchase of products from us.

By accessing our website or placing an order, you agree to these Terms. If you do not agree with these Terms, please do not use our website or place an order.

1. About Us

PLYWORX INTERNATIONAL LTD
Company Number: 16485944
Business Address: 2 Veridion Way, Erith, United Kingdom, DA18 4AL
Email: help@plyworx-international.shop
Phone: +44 7468635737

In these Terms, "PLYWORX", "we", "us", and "our" refer to PLYWORX INTERNATIONAL LTD.

"You" and "your" refer to the person using our website or purchasing our products.

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful purposes.

  • Attempt to gain unauthorised access to our website or systems.

  • Interfere with the operation or security of the website.

  • Copy, reproduce, distribute, or exploit website content without our permission.

  • Use automated systems to access or collect information from our website without permission.

  • Submit false, misleading, or fraudulent information.

We reserve the right to restrict or terminate access to our website where reasonably necessary to protect our business, customers, or website.

3. Products

We sell sauna products and related equipment through our website.

We make reasonable efforts to ensure that product descriptions, photographs, specifications, measurements, and prices are accurate.

However, colours and appearance may vary depending on your device or screen.

Product specifications, designs, accessories, and availability may change from time to time.

Any product images are provided for illustration unless otherwise stated.

4. Product Suitability and Installation

Customers are responsible for ensuring that the sauna they purchase is suitable for their intended location and use.

Before installation or operation, customers should carefully read and follow all supplied product instructions, safety information, electrical requirements, and installation guidance.

Where professional installation is recommended, customers should use a suitably qualified professional.

We are not responsible for damage caused by improper installation, misuse, modification, neglect, or failure to follow supplied instructions, except where such liability cannot legally be excluded.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

An order confirmation does not necessarily mean that your order has been finally accepted.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

  • A product is unavailable.

  • There is an obvious pricing or description error.

  • We suspect fraudulent or unauthorised activity.

  • We are unable to deliver to the requested location.

  • There is an error in the order or customer information.

If we cancel an order after payment has been received, we will arrange an appropriate refund in accordance with applicable law.

6. Prices and Payment

All prices displayed on our website are subject to change without notice.

The applicable price is the price displayed at the time you place your order, subject to any obvious pricing error.

Payment must be successfully received before an order is dispatched unless otherwise agreed.

We may use third-party payment processors to securely process payments.

7. Delivery

Our estimated delivery timeframe is 5–8 business days, unless otherwise stated for a particular product or order.

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including courier delays, severe weather, customs procedures, public holidays, and logistical issues.

For more information, please see our Shipping Policy.

8. Returns, Refunds and Cancellations

Returns, refunds, and cancellations are handled in accordance with our Refund & Return Policy and applicable consumer protection laws.

Nothing in these Terms removes or limits statutory rights that cannot legally be excluded.

If you wish to cancel an order or request a return, please contact:

help@plyworx-international.shop

9. Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged, incomplete, or materially different from the product ordered, please contact us promptly.

We may request photographs, videos, product information, packaging information, or other reasonable evidence to help us investigate the issue.

Depending on the circumstances and applicable law, we may provide a repair, replacement, replacement parts, refund, or another appropriate remedy.

Your statutory consumer rights remain unaffected.

10. Sauna Safety

Saunas involve heat, electricity, moisture, and other potential hazards when improperly installed or used.

Customers must:

  • Follow all manufacturer safety instructions.

  • Use the sauna only for its intended purpose.

  • Follow applicable electrical and installation requirements.

  • Ensure appropriate ventilation where required.

  • Keep flammable materials away from heat sources.

  • Follow the operating instructions supplied with the product.

  • Ensure that children and vulnerable individuals are appropriately supervised where necessary.

  • Stop using the product if it appears damaged or unsafe.

Failure to follow safety instructions may result in injury, property damage, or damage to the product.

11. Intellectual Property

All content on our website, including text, photographs, graphics, logos, product descriptions, designs, and other materials, is owned by or licensed to PLYWORX INTERNATIONAL LTD unless otherwise stated.

You may view and use the website for personal or legitimate purchasing purposes.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit our website content without our prior written permission.

12. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services, including payment, delivery, analytics, advertising, or other technology providers.

Third-party services may be subject to their own terms and privacy policies.

We are not responsible for the content, availability, or practices of third-party websites or services except where required by applicable law.

13. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, or error-free.

We may temporarily suspend, modify, or withdraw website features for maintenance, security, updates, or other operational reasons.

14. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

Subject to applicable law, we will not be responsible for losses that are not reasonably foreseeable or arise from circumstances outside our reasonable control.

We are not responsible for damage caused by misuse, unauthorised modification, improper installation, failure to follow safety instructions, or use of a product contrary to its intended purpose, except where such exclusion is prohibited by law.

Nothing in these Terms affects your statutory consumer rights.

15. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, extreme weather, fire, flood, strikes, transportation disruption, supply shortages, government actions, war, civil unrest, technical failures, or other events that could not reasonably have been prevented.

Where such an event occurs, we will take reasonable steps to minimise its impact.

16. Privacy

Our collection and use of personal information is governed by our Privacy Policy.

By using our website, you acknowledge that personal information may be processed as described in that policy.

17. Changes to These Terms

We may update these Terms from time to time to reflect changes to our products, services, website, business operations, or legal requirements.

The latest version will be posted on our website with the updated date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by law.

18. Governing Law — UK Customers

For customers in the United Kingdom, these Terms are governed by the laws applicable to the relevant transaction and jurisdiction.

Nothing in these Terms is intended to prevent UK consumers from exercising any mandatory rights or protections available to them under applicable consumer protection law.

19. US Customers

Customers located in the United States may have additional rights under applicable federal and state laws.

Nothing in these Terms is intended to waive or restrict any rights that cannot legally be waived.

Where mandatory US federal or state law applies to a transaction, those mandatory requirements will take precedence over any conflicting provision of these Terms.

20. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be modified or removed only to the extent necessary.

The remaining provisions will continue to apply to the fullest extent permitted by law.

21. Entire Agreement

These Terms, together with our Shipping Policy, Refund & Return Policy, Privacy Policy, and any other policies expressly incorporated into these Terms, constitute the terms governing your use of our website and purchase of our products.

22. Contact Us

If you have questions about these Terms or your order, please contact us:

PLYWORX INTERNATIONAL LTD
Company Number: 16485944
2 Veridion Way
Erith, United Kingdom
DA18 4AL

Email: help@plyworx-international.shop
Phone: +44 7468635737