Privacy policy

Last updated: 15 September 2026

PLYWORX INTERNATIONAL LTD ("we", "us", "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, purchase our products, contact us, or otherwise interact with our services.

1. Who We Are

PLYWORX INTERNATIONAL LTD
Company Number: 16485944
Business Address: 2 Veridion Way, Erith, United Kingdom, DA18 4AL
Email: help@plyworx-international.shop
Phone: +44 7468635737

For privacy-related questions or requests, please contact us using the details above.

2. Information We Collect

Depending on how you interact with our website and services, we may collect the following information:

Information You Provide

This may include:

  • Full name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Payment and transaction information

  • Order details

  • Information you provide when contacting customer support

  • Information you provide when requesting a return, refund, replacement, or warranty service

  • Any other information you voluntarily provide to us

We do not need to collect more personal information than is reasonably necessary to provide our products and services.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Website pages visited

  • Referring website

  • Date and time of visits

  • General usage and interaction information

This information may be collected through cookies and similar technologies.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders

  • Arrange delivery of products

  • Process payments and transactions

  • Provide customer support

  • Respond to enquiries

  • Process returns, refunds, replacements, and warranty claims

  • Communicate with you about your order

  • Maintain records of transactions

  • Improve our website, products, and services

  • Detect and prevent fraud, abuse, or other unlawful activity

  • Maintain website security

  • Comply with legal and regulatory obligations

  • Send marketing communications where you have provided the appropriate consent or where otherwise permitted by applicable law

4. Legal Bases for Processing — UK Customers

Where UK data protection law applies, we may process personal information on one or more of the following legal bases:

  • Contract: where processing is necessary to fulfil your order or provide services you have requested.

  • Legal obligation: where we need to process information to comply with applicable laws.

  • Legitimate interests: where processing is necessary for legitimate business interests, provided those interests do not override your rights and freedoms.

  • Consent: where you have provided consent for a particular use of your information.

Where we rely on consent, you may withdraw your consent at any time.

5. Payment Information

Payments may be processed through third-party payment providers.

We may receive information necessary to confirm and manage your transaction, but we generally do not directly store complete payment card details on our own systems.

Payment information is handled according to the privacy policies and security practices of the relevant payment provider.

6. Sharing Your Information

We do not sell your personal information.

We may share personal information with trusted third parties where reasonably necessary to operate our business, including:

  • Payment processors

  • Delivery and shipping companies

  • Website hosting and technology providers

  • Customer service providers

  • IT and security providers

  • Professional advisers

  • Fraud prevention services

  • Government authorities, regulators, courts, or law enforcement where legally required

Third parties are expected to handle personal information appropriately and only for legitimate purposes.

7. International Data Transfers

Because we sell products to customers in the UK and USA and may use service providers located in different countries, your personal information may be transferred internationally.

Where UK data protection law applies, we will take appropriate steps to ensure that international transfers of personal information are carried out in accordance with applicable data protection requirements.

8. Cookies

Our website may use cookies and similar technologies.

Cookies may be used to:

  • Keep the website functioning correctly

  • Remember preferences

  • Understand how visitors use our website

  • Improve website performance

  • Help protect our website against fraud

  • Support advertising or marketing activities where applicable

Where required by law, we will request your consent before using non-essential cookies.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

9. Marketing Communications

If you have subscribed to receive marketing communications, we may send you information about products, offers, promotions, or other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the relevant communication or by contacting us.

We will comply with applicable UK and US marketing and privacy requirements.

10. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we retain information may depend on:

  • The nature of the information

  • The reason it was collected

  • Our ongoing business relationship with you

  • Legal, accounting, tax, or regulatory requirements

  • The resolution of disputes or complaints

When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.

12. Your UK Data Protection Rights

If UK data protection law applies to you, you may have rights including:

  • The right to access your personal information

  • The right to request correction of inaccurate information

  • The right to request deletion of personal information in certain circumstances

  • The right to restrict processing in certain circumstances

  • The right to object to certain processing

  • The right to data portability in certain circumstances

  • The right to withdraw consent where processing is based on consent

  • Rights relating to automated decision-making and profiling where applicable

To exercise your rights, contact us at help@plyworx-international.shop.

You also have the right to complain to the UK's data protection regulator where applicable.

13. Rights of Certain US Customers

Depending on your state of residence, you may have additional privacy rights under applicable US state privacy laws.

These rights may include rights to access, correct, delete, or obtain information about certain personal information we process.

Where applicable law grants you additional rights, we will handle requests in accordance with the requirements of that law.

To submit a privacy request, contact us at:

help@plyworx-international.shop

We may need to verify your identity before completing certain requests.

14. Children's Privacy

Our website and services are not intentionally directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps.

15. Third-Party Websites

Our website may contain links to third-party websites, services, or payment providers.

We are not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or legal requirements.

When we make changes, we will update the "Last updated" date at the top of this policy.

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have questions about this Privacy Policy, want to exercise a privacy right, or have a concern about how your information is handled, please contact us:

PLYWORX INTERNATIONAL LTD
Company Number: 16485944
2 Veridion Way
Erith, United Kingdom
DA18 4AL

Email: help@plyworx-international.shop
Phone: +44 7468635737