Shipping policy

Last updated: 15 September 2026

At PLYWORX INTERNATIONAL LTD, we are committed to delivering your sauna safely and efficiently. This Shipping Policy explains our delivery process, estimated delivery times, and what to expect when placing an order with us.

1. Company Information

PLYWORX INTERNATIONAL LTD
Company Number: 16485944
Business Address: 2 Veridion Way, Erith, United Kingdom, DA18 4AL
Email: help@plyworx-international.shop
Phone: +44 7468635737

2. Delivery Locations

We currently offer shipping to customers in:

  • United Kingdom

  • United States of America

If you would like to order from a location not listed above, please contact us before placing your order to confirm whether delivery is available.

3. Processing and Shipping Time

Orders are generally processed and dispatched as quickly as possible.

Our estimated delivery time is 5–8 business days from the date your order is dispatched.

Please note that delivery times are estimates and may vary depending on your location, courier availability, weather conditions, public holidays, customs procedures, or other circumstances outside our control.

4. Shipping Costs

Shipping costs, if applicable, will be clearly displayed during the checkout process before you complete your purchase.

Shipping charges may vary depending on the delivery destination, product size, weight, and shipping method.

5. Order Tracking

Once your order has been dispatched, we may provide tracking information to the email address or contact details provided when you placed your order.

Tracking availability depends on the shipping carrier and service used.

6. Delivery Delays

While we aim to meet the estimated 5–8 business day delivery timeframe, occasional delays may occur.

Possible causes of delay include:

  • Severe weather

  • Courier or transportation delays

  • Public holidays

  • Incorrect or incomplete delivery information

  • Customs clearance for international shipments

  • Unforeseen logistical or operational issues

If your order has not arrived within the expected delivery timeframe, please contact us at help@plyworx-international.shop and provide your order number so that we can investigate the shipment.

7. Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional delivery charges may apply for re-delivery.

Please contact us as soon as possible if you notice an error in your delivery information.

8. Damaged or Missing Items

Our saunas are packaged carefully before dispatch. However, if your order arrives damaged, please contact us as soon as possible after delivery.

Please provide:

  • Your order number

  • A description of the damage

  • Clear photographs of the packaging and damaged product

  • Any other information reasonably required to assess the issue

If your order appears to have been damaged during transportation, we recommend retaining the original packaging until the matter has been resolved.

If your order has been marked as delivered but you have not received it, please contact us promptly so that we can investigate with the relevant delivery carrier.

9. Customs, Duties and Taxes

For deliveries outside the United Kingdom, additional customs duties, import taxes, or other charges may apply depending on the destination country.

Where applicable, these charges may be the responsibility of the customer unless otherwise stated at checkout.

Customers are responsible for complying with any applicable import requirements in their country.

10. Delivery Refusal

If a customer refuses delivery of an order without an applicable reason under our Returns or Refund Policy, the customer may be responsible for applicable return shipping, handling, or other costs.

Any refund in such circumstances will be handled in accordance with our applicable refund and returns terms and applicable consumer protection laws.

11. Contact Us

If you have any questions about your shipment or delivery, please contact us:

PLYWORX INTERNATIONAL LTD
Email: help@plyworx-international.shop
Phone: +44 7468635737
Address: 2 Veridion Way, Erith, United Kingdom, DA18 4AL

We will be happy to assist you with your order and delivery enquiries.